B&L LABOR SERVICES LLC – Terms and Conditions
(Effective 05/03/2025 – Updated)
By approving your estimate, booking services, or paying any invoice, you agree to the terms below and those posted at www.bllaborservices.com/policies.
1. Payment Terms
1.1: If a valid payment card is placed on file, only a minimum deposit, typically $50.00 or the cost of materials, whichever is greater, is required to book a job. The exact deposit may vary depending on the work.
1.2: If the customer declines to place a card on file, the entire job must be prepaid in full before scheduling or service begins.
1.3: By hiring B&L Labor Services LLC, you authorize automatic billing for the final balance once work is completed. Failed payments will be retried automatically.
1.4: Booking deposit invoices are due upon receipt.
1.5: Once the job is completed, payment is due immediately before the technician departs unless otherwise agreed in writing.
1.6: Late payments incur a $300 fee, a 5 percent late penalty, and 1.5 percent monthly interest. B&L Labor Services LLC may recover attorney fees and all collection costs.
1.7: Court time, if required, is billed at $150 per hour.
1.8: No-Show and Reassessment Policy
A free initial assessment is offered. If the customer is unresponsive or unavailable after the initial visit and requests another assessment, a $50 deposit is required to reschedule. This deposit is applied to the final invoice if the customer proceeds with service.
1.9: Customer Payment Integrity Notice
B&L Labor Services LLC participates in an industry-wide Payment Integrity Network designed to reduce fraud, late payments, and chargebacks. Limited non-identifiable payment performance data may be securely shared with other verified service providers for fraud prevention and risk assessment. No personal information is displayed. Customers may request correction of any payment record by emailing support@bllaborservices.com.
1.10: Chargeback, Retrieval, and Operational Damage Fee
Any chargeback, dispute, or payment retrieval request initiated by the customer results in a $500 administrative fee, plus any fees charged to B&L Labor Services LLC by its payment processor. Filing a dispute does not cancel or reduce the amount owed. If a chargeback is not resolved in our favor, the customer remains responsible for the original invoice balance, the administrative fee, late fees, collections costs, and all amounts required to make B&L Labor Services LLC whole. If a chargeback causes operational harm, including processor restrictions, account holds, reserve requirements, frozen payouts, additional verification reviews, increased processing costs, or any disruption to our ability to accept payments, the customer is responsible for punitive damages equal to all associated losses, penalties, downtime, and business impacts.
1.11: Dispute Abuse and Payment Risk Network
Customers who initiate fraudulent, abusive, or repeated disputes may be added to the B&L Labor Services LLC internal Payment Risk Network. This may result in stricter payment requirements such as full prepayment, mandatory card-on-file, or denial of future service. Records are used only for internal fraud prevention and risk assessment.
2. Booking Deposits and Cancellations
2.1: All booking deposits are strictly non-refundable.
2.2: Cancellations within 72 hours of the scheduled start incur a $150 cancellation fee.
2.3: No refunds will be issued for deposits or services once labor has commenced.
3. Jobsite Conduct and Warranty Voiding
3.1: Customers and unauthorized persons must stay clear of active work zones. Interference may void all labor warranties.
3.2: B&L Labor Services LLC is not liable for harm or damages involving unauthorized access to work areas.
4. Scope of Work
4.1: B&L Labor Services LLC determines construction and service methods unless otherwise agreed in writing.
4.2: B&L Labor Services LLC is not responsible for existing structural issues or damage to unrelated areas affected during service.
4.3: Excess materials remain property of B&L Labor Services LLC.
5. Warranty and Liability
5.1: Materials and workmanship are warranted unless voided by interference, misuse, or unapproved alterations by the customer.
5.2: Warranties may transfer once with a $100 processing fee.
5.3: Liability for damaged items is limited to $0.60 per pound. All damage must be reported on-site at time of service.
6. Insurance Requirements
6.1: Customers must maintain property insurance and list B&L Labor Services LLC as additional insured. Failure results in a $200 fee or $150 per month for B2B clients.
7. Dispute Resolution
7.1: Governing Law
All disputes are governed by North Carolina law and resolved in Alamance County, NC. B&L Labor Services LLC may elect arbitration or small claims action.
7.2: Duty to Notify Before Filing a Dispute
Customers must notify B&L Labor Services LLC in writing at support@bllaborservices.com and allow a reasonable opportunity to resolve any concerns before withholding payment or filing a chargeback. Filing a dispute without following this process is considered refusal of resolution and breach of contract.
7.3: Unauthorized Chargebacks as Breach
Any chargeback, dispute, or retrieval request filed without written communication to B&L Labor Services LLC is treated as breach of contract. Upon breach, B&L Labor Services LLC may initiate collections, file a lien, assess administrative fees, and pursue recovery of all amounts owed, including punitive damages described in Section 1.10.
7.4: Binding Evidence of Completion
Completion photos, videos, technician notes, customer signatures, timestamps, and GPS check-ins serve as binding proof of service performed and may be submitted in response to any dispute or legal claim.
7.5: Responsibility for Resulting Losses
Customers are responsible for all financial harm caused by a dispute or chargeback, including administrative fees, processor penalties, reserve requirements, higher processing rates, frozen payouts, account restrictions, and all operational losses.
7.6: Payment Risk Network
Customers who file unauthorized or abusive disputes may be added to the B&L Labor Services LLC Payment Risk Network. This may result in stricter payment terms, full prepayment requirements, or denial of future service.
8. Lien Rights
8.1: Under North Carolina law, B&L Labor Services LLC may file a lien against the property for unpaid services or materials. A $500 administrative fee applies if a lien is filed.
9. Marketing
9.1: By accepting service, you grant B&L Labor Services LLC permission to use photos of completed work for marketing unless you opt out in writing.
10. Complaints
10.1: All complaints must be sent in writing to support@bllaborservices.com.
10.2: Customers must allow B&L Labor Services LLC an opportunity to inspect and correct any concerns before withholding payment or filing a chargeback. Failure to provide this opportunity may void warranties and trigger collections activity.
11. Indemnification
11.1: Customers agree to indemnify and hold B&L Labor Services LLC harmless from claims, damages, or liabilities arising from customer actions, provided materials, unsafe site conditions, or undisclosed hazards.
12. Other Terms
12.1: Change orders must be in writing.
12.2: If any term is deemed invalid, the remaining terms remain enforceable.
12.3: Final payment indicates full acceptance of work completed.
12.4: These terms survive termination of service and may be updated at any time.